Question 1

Has my order shipped?

Accepted Answer

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

Question 2

How are my orders processed?

Accepted Answer

On successful completion of payment, an order confirmation is mailed to the customer's registered email address. We reserves the right to cancel an order within 3 business days of receiving the order if we are unable to fulfill the order. Orders may be canceled by Fat Pat's Shakers under exceptional circumstances, including but not limited to - quality check,  inability to comply with special instructions requested, incomplete or unsupported address location, orders not complying with our coupons usage policy, orders at prices that significantly vary from market or Fat Pat's Shakers standard prices due to manual or technical error, orders flagged by our technical systems as suspicious usage of credit cards or other payment options or any other potential abuse of our service. In all such cases, Fat Pat's Shakers will inform the customer of the cancellation and refund the full order value within 3 business days of receiving the order

Question 3

Where do you deliver?

Accepted Answer

We ship only to physical shipping addresses within the contiguous United States. We don’t ship to P.O. boxes, APO / FPO addresses

Question 4

How do you deliver?

Accepted Answer

Orders may not be shipped to multiple locations
Shipping address changes must be requested before the order has been shipped. Once shipped, the address cannot be changed, cancelled, or diverted to a different shipping address
Three attempts to deliver your package will be made by our shipping courier. If you’re not available during these attempts, our courier will ask you to contact them to arrange a delivery of your package for a time when you’ll be present to receive it
A delivery confirmation email will be sent to you as soon as we receive a notification of successful order delivery from our courier

Question 5

What happens if my package is lost?

Accepted Answer

If you haven’t actually received your order after receiving a delivery confirmation email from us, please contact us within 3 business days from the date you receive our delivery confirmation email. Fat Pat's Shakers will not be responsible for the cost or replacement of lost or misplaced packages if notified later than the time frame mentioned above

Question 6

When will we receive delivery?

Accepted Answer

Within 10 business days (Excluding Alaska & Hawaii).

Question 7

Do you include sales tax?

Accepted Answer

Fat pat's Shakers is committed to complying with the tax laws of the countries where we are doing business. We manage our tax compliance by relying on the advice of professionals to ensure that we obey the law and file returns and make payments to the appropriate tax authorities. Items purchased on FatPatsShakers.com and shipped to locations in the United States, may be subject to tax.
The amount of sales tax we collect depends on the purchase price of the item, the type of item purchased, and the destination to which the purchased item is shipped. Fat Pat's Shakers collects sales/use tax on sales of taxable products shipped to destinations in California, Colorado, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Michigan, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Utah, Washington, West Virginia, Wisconsin, and Wyoming, unless the sale of the product is not taxable or the purchaser provides evidence indicating that it isn't required to pay sales tax on such purchases.
 
The taxable total selling price of an item will generally include shipping charges and discounts. No tax will be collected on the purchase of gift cards, but purchases paid for with gift cards may be subject to tax as discussed above.

FAQ

Frequently asked questions